Return Policy for Ron Sportswear
At Ron Sportswear, your satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a straightforward return policy to ensure a positive shopping experience. Please read the following details carefully:
Eligibility for Returns
- Return Period: Items can be returned within 30 days of the purchase date.
- Condition: Products must be returned in their original, unused condition, with tags attached and packaging intact.
- Proof of Purchase: A receipt, order confirmation, or proof of purchase is required for all returns.
Non-Returnable Items
- Products marked as “Final Sale” or “Clearance” at the time of purchase.
- Items that have been worn, washed, or altered.
- Custom or personalized items.
Return Process
- Contact Us: Reach out to our customer support team via [email protected] or +1 620 669 5988 to initiate your return. Provide your order details and reason for the return.
- Approval: Once your return is approved, you will receive detailed instructions, including the return address.
- Shipping Costs:
- If the return is due to a defect or an error on our part, we will cover the return shipping fees.
- For all other reasons, the customer is responsible for shipping costs.
Refunds
- Inspection: Returned items will be inspected upon receipt to ensure they meet the eligibility criteria.
- Processing Time: Refunds will be processed within 7–10 business days after approval.
- Refund Method: Refunds will be issued to the original payment method.
- Restocking Fee: A restocking fee of $9 may apply for certain returns.
Exchanges
Exchanges are subject to availability and must follow the same return guidelines. If you wish to exchange an item, please contact our support team to check stock and begin the exchange process.
Damaged or Defective Items
If your product arrives damaged or defective, please:
- Contact us within 48 hours of delivery.
- Provide photos of the damage or defect for verification.
- We will arrange for a replacement or a full refund, including shipping costs.
Contact Information
For any questions or concerns, please contact us.
At Ron Sportswear, we are committed to providing high-quality products and excellent customer service. Thank you for shopping with us!